Export or delete your account

Download your data

1. Sign in to the PetPal account you want to export.
2. Open Me, then Account & security.
3. Select Download my data.
4. Store the JSON file securely. It can contain account, pet, post, relationship, message, safety, and order information.

The export intentionally excludes password hashes, session tokens, signed media URLs, storage credentials, and unrelated users' private information.

Request deletion in PetPal

1. Open Me > Account & security.
2. Expand Delete account.
3. Read the consequences, enter your current password, and confirm.
4. Select Delete my account.

The same self-service control must be available in future iOS and Android apps. Ordinary member accounts can use it directly. Administrators, service accounts, and merchant accounts use a separate controlled process because they may own operational or transaction records.

What happens next

• Your account is disabled immediately and all active sessions are revoked.
• The old email and username are released from the disabled account so the email can be used for a new registration.
• Pet profiles owned by the account become private and owned Plaza posts are removed from public feeds.
• Pending matching, social, and publication access ends. Other people may retain messages or content already shared with them.
• The old account becomes eligible for purge after a 30-day safety and fraud-prevention period.
• Chat media follows its cloud-retention schedule. Encrypted backups expire through normal rotation.
• Limited transaction, fraud, moderation, security, dispute, and legal records may be retained when reasonably necessary or required by law.

Pending purchases and legal holds

Deletion does not cancel a completed purchase, erase a merchant's lawful transaction record, or prevent PetPal from preserving information subject to a valid legal hold, fraud investigation, chargeback, safety investigation, or reporting obligation. Access to retained information remains restricted to the relevant purpose.

If you cannot sign in

Use Forgot password on the sign-in screen. If account recovery is unavailable, email tiandisk001@gmail.com from the account's email address with the subject “Account deletion request.” Include the account email or ID, but never send your password. We will verify identity before acting.

Other privacy requests

Deletion is different from correcting information, obtaining a copy, objecting to processing, or opting out of advertising uses. Those requests may be submitted through available account controls or to tiandisk001@gmail.com. See the Privacy Policy for state-specific rights and appeals.